I was with RAC (with my insurance), my motorbike had a fuel leak, not more than 1km from home (unfortunately up a steep hill)
They sent out a van 90 mins later he arrives, I by this point have located the leak, the takes off the fuel tank and tries to fix it with quicksteel I'd just like to point out my fuel tank is directly above the engine....
Eventually they gave up, he then said he couldn't get me home, and would arrange a bike trailer, 2 hrs later I get picked up by a non RAC van. (5 hours total to go 1km)
Before that I was with NCI, I called out 3 times, and every time they sent someone with a bike trailer and knowledge about bikes, one of the times was an accident, the guy also took me back to the diesel slick to photograph the area.
Another time the bike was dead, turned out someone had yanked on the wires near the handlebars, I located the wire before they got there, and when they did, they fixed it on site, even though it was severely awkward job.
So NCI's my recomendation.
Layla, how did they justify charging you £300 for havng alloys? How does that affect them?