I took my car in for its 1st service at the beginning of January and also asked them to look at my drivers wing mirror as its not going up and down, only left to right.
Apparently the motor is broken so they sent the issue off to warranty.
Yesterday I received a call from the garage to say warranty have decline the fault.
I then rang Nissan customer service who told me they were awaiting more details from the garage and had not decline the fault with wing mirror and it should fall under warranty.
I then rang the garage again this time speaking to the service manager who said wing mirrors are not covered under warranty because they get knocked all the time in supermarket. He said it would cost £160 for a new one as they don't supply the components only the casing and glass. I mentioned that the fault had not been declined by Nissan and he said it had. I Also mentioned that all non warranty issues are listed in the users manual and wing mirror are not included and also they are electrical.
So I then filed a dispute with Nissan. I called them today (having not receiving a call back) and they are saying a different story, that they will pay 75% of the cost out of good will and wing mirrors are not covered under warranty.
I stated to the adviser that if its electrical and its not listed its is miss leading to your customers.
As you can imagine I'm fuming
Just wondering if anyone has had any problem with there electric wings mirrors and were they fixed under warranty???
Ta
Apparently the motor is broken so they sent the issue off to warranty.
Yesterday I received a call from the garage to say warranty have decline the fault.
I then rang Nissan customer service who told me they were awaiting more details from the garage and had not decline the fault with wing mirror and it should fall under warranty.
I then rang the garage again this time speaking to the service manager who said wing mirrors are not covered under warranty because they get knocked all the time in supermarket. He said it would cost £160 for a new one as they don't supply the components only the casing and glass. I mentioned that the fault had not been declined by Nissan and he said it had. I Also mentioned that all non warranty issues are listed in the users manual and wing mirror are not included and also they are electrical.
So I then filed a dispute with Nissan. I called them today (having not receiving a call back) and they are saying a different story, that they will pay 75% of the cost out of good will and wing mirrors are not covered under warranty.
I stated to the adviser that if its electrical and its not listed its is miss leading to your customers.
As you can imagine I'm fuming
Just wondering if anyone has had any problem with there electric wings mirrors and were they fixed under warranty???
Ta