Micra K12 Connect/Radio unit unlock code please - help!

Can anyone help please?
Hi, had to do an emergency battery change and as usual there is no radio code to be found in the car or manuals. Have been given a code (9969) by an on-line service which doesn't work!

the unit is a BP 7612 830 003
serial number BP 000394685828

Thanks in anticipation.
 
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